-

ACCESS INFORMATION

Captioned Performances 

18th January – 2.30pm and 7.30pm

20th June –  2.30pm and 7.30pm

Audio Described Performances

25th April – 2.30pm

14th September – 2.30pm

 

Nimbus Disability and The Access Card

To help us provide the best possible service, we’ve partnered with Nimbus Disability and The Access Card; a universal way of communicating your access requirements as a disabled person. Nimbus Disability is a social enterprise and an organisation run by and for disabled people and is recognised as a lead authority on accessible ticketing in the UK.

To ensure the right tickets are sold to the right people, we require all access bookers to provide us with a Nimbus registration number in order to qualify for any access discounts available at the time of booking. Registering is a three-step process and completely free.

Please click here to apply: https://app.accesscard.online/apply/kx-tickets/

More information: https://www.kxtickets.com/access

 

Access rate is 2/3 of a full-price ticket.  

If 2 tickets are purchased at the access rate (i.e. to accommodate a carer/companion/PA also*), the Access rate is 1/2 of full-price for each ticket.  

(Applicable on price Bands A - E and Jury Seats)

*Please note, that discounted companion tickets are only made available to those who qualify.

 

The KX Tickets team can assist you with your booking and give you more information about the show, facilities at the show venues and ticket prices available.

Email [email protected] for more information or to make a booking.

If you have any concerns regarding access we strongly recommend booking your seats in the Stalls.

The Galleries have no lift access, and very steep stairs to rows C and D.

 

WHAT TO TELL US

So that the venue staff can ensure you have an enjoyable experience, you can let us know when you book your tickets whether you have any specific requirements, such as the need for step free access or if you will be bringing an assistance dog. 

If you would like to register your interest for an accessible performance please contact us at [email protected] so we can contact you when one is scheduled.

HOW TO BOOK

You can make a booking in any of the following ways:

EMAIL: You can email the box office on [email protected] - this inbox will be monitored from 10am-6pm Monday to Saturday.

CONTACT FORM: Please complete the form here:https://www.kxtickets.com/contact#contact-form


STEPS

Street Level to Foyer: 6 steps
Foyer to Courtroom Stalls: 31 steps
Stalls Level to Galleries: 33 steps
Galleries: Enter at row B. 2 steps down to row A. 2 steps up to row C. 6 steps up to row D.
Steps in the Galleries are steep and narrow.

In addition there is double door access from street to the foyer via a ramp: 1.6m

STALLS

Row F has step free access. There are steps down, via the aisles, to all other rows
There are wheelchair positions and accessible seating for customers with various needs.
 

GALLERIES

Access to the Galleries is up a flight of stairs, with no lift access. Once at Gallery level, the steps to access Rows C and D are steep. Seats in Row A have narrow access due to the original features of the grade II listed galleries. These seats may not be suitable for patrons with access requirements or vertigo sufferers. We advise that patrons with access requirements check with box office before purchasing Gallery tickets.



WHEELCHAIR SPACES

The primary wheelchair space in the auditorium is in the Courtroom Stalls, row F 160. This is not a seat but a space where a wheelchair can be parked for the duration of the performance. Seat F 159 next to it is locked for a companion.
Dimensions of Wheelchair Space: TBC


LIFT ACCESS

Access to the Stalls can be step free as there is a lift from the street to the atrium, and a separate lift from the atrium to the chamber (stalls).
There is no lift access to the Galleries so please do not book ticket on the Gallery level if you are unable to manage stairs or heights.
Doors on the lifts are automatic.

Lift Dimensions

Access Entrance to Courtroom Stalls: 2.0m (double doors from lift walkway to stalls level)
Foyer to Courtroom Stalls: 1.08m (lift door)


ACCESSIBLE TOILETS

Quantity: 1 unisex / 1 Male / 1 Female

Unisex
Location: Foyer level, accessed through two heavy doors that staff can assist in opening.
Entry Door Width: 1.34m
Cubicle Door Width: 0.88m

Female
Location: Courtroom Stalls level inside the Female toilets
Entry Door Width: 0.83m
Cubicle Door Width: 0.92m

Male
Location: Courtroom Stalls level inside the Male toilets
Entry Door Width: 0.83m
Cubicle Door Width: 0.92m


DOOR WIDTHS

Main Doors: 1.37m
Accessible Door: 1.58m
Gate Between Foyer & Courtroom: 1.47m (when both open), 75cm approx (when one open)
Courtroom Stalls Doors: 1.47m double doors
Gallery Doors: 0.82m
Doors to Stairs: 0.82m

All doors are manual but staff will be on hand to assist where necessary.


SEAT WIDTHS

Stalls: 21 inches / 53.34cm
Gallery: The gallery has benched seating rather than individual seats, but there are numbers on the floor so you can see where on the bench you should sit.


HEARING LOOP

Seats where the hearing loop will not work are detailed on the seating plan when booking


ASSISTANCE ANIMALS

There is space in front/under seats in the Stalls for assistance animals to sit without blocking aisles, which are sometimes used by the cast to enter/exit the stage.
If you would prefer our Front of House team to take care of your assistance animal during the performance, please let us know and your animal can be cared for in a safe place until you need them returned to you.

 

Click here to read the Euan's Guide review of London County Hall.

 

ACCESSIBLE TRAVEL INFORMATION


Public Transport: Step free access from the Jubilee Line at Waterloo Station (9 minute walk) and the Circle and District Lines at Westminster (7 minute walk).

Accessible Tube Maps

Click on the map you'd like to view to open it in a new window:

- Large Print Tube Map

- Avoiding Stairs Tube Guide

- Step Free Tube Guide

- Claustrophobia / Anxiety Tube Map

Walking: Both Westminster and Waterloo Bridges are wheelchair accessible, as are the Golden Jubilee Bridges, connecting the South Bank with Victoria Embankment.

Driving: There are a couple of car parks nearby, though they are relatively expensive;

Waterloo Car Park is a 2 minute walk from County Hall but has no disabled parking bays - http://www.lookingforcarpark.com/

Q-Park Westminster is a 12 minute walk away and whilst it does not have any disabled parking bays, Q-Park strive to make their car parks accessible with lifts, ramps and automatic doors - http://www.q-park.co.uk/parking/london/q-park-westminster 

 

Please note that as Belvedere Road is a private road, it is not possible for taxis or other vehicles to drop off at the entrance to County Hall.

The nearest drop off point for vehicles is 50 metres from the theatre entrance at the corner of Belvedere Road and Chicheley Street. Alternatively, taxis can drop off at Park Plaza Westminster Bridge which is a shot walk over Forum Magnum Square to the theatre entrance.


ALTERNATIVE FORMATS

To get this information in braille or audio format, please email [email protected]